Troubleshooting and tips
SmartCard reader is not recognised
Cause Troubleshooting
Chipkarte falsch eingesteckt.
► Make sure you have inserted your SmartCard into
the SmartCard reader with the chip facing upward.
► Check whether the SmartCard you are using is
supported. Your SmartCard must comply with the
ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause Troubleshooting
PIN forgotten ► If you work in a network, contact your system
administrator, who can unlock your notebook with a
Supervisor PIN.
SmartCard lost
Cause Troubleshooting
SmartCard lost
► If you work in a network, contact your system
administrator, who can boot your notebook with a
Supervisor SmartCard.
User and/or supervisor SmartCard lost
Cause Troubleshooting
User and/or supervisor SmartCard
lost
► If you have lost your User SmartCard, you can
continue working with the Supervisor SmartCard
and can initialise a new User SmartCard or
deactivate the
SystemLock function.
► If you have lost the Supervisor SmartCard, you can
also continue working, but you no longer have all
rights and cannot initialise another Supervisor-
SmartCard.
► If you have lost both SmartCards, you cannot boot
your system. Please contact our help desk. You
must provide proof of ownership for the device.
Then the Help Desk will refer you to our service
partner, who will unlock your device (for a charge).
96 A26391-K220-Z122-1-7619, edition 1
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