Troubleshooting and tips
Error message/cause Troubleshooting
If you use an external keyboard: Keyboard error
► Check the connection and reboot the notebook.
nn Stuck key
► Make sure that no key is pressed.
Operating system not found
► Check in the BIOS Setup whether your hard disk has
been set correctly.
► Make sure that the operating system is installed on
the corresponding drive.
► Press the F1 function key to start the operating
system.
Press <F1> to resume, <F2>
to SETUP
This error message appears if a fault
occurs during the self-test before the
operating system is started.
► Enter the
BIOS Setup by pressing F2 .
Previous boot incomplete –
Default configuration used
Due to an error during the previous
system boot, default values were
used for certain settings. Check the
settings in the
BIOS Setup.
► Press the F1 function key when prompted to do so.
Real Time clock error
► Please contact your sales outlet or our customer
service centre.
nnnnK Shadow RAM failed at
offset: xxxx Failing Bits:
zzzz
► Please contact your sales outlet or our customer
service centre.
System battery is dead –
Replace and run SETUP
► Please contact your sales outlet or our customer
service centre.
System cache error – Cache
disabled
► Please contact your sales outlet or our customer
service centre.
System timer error
► Please contact your sales outlet or our customer
service centre.
98 A26391-K220-Z122-1-7619, edition 1