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Chapter 9 Operation and Maintenance
9.2 Troubleshooting
This section explains the resolutions when the server is not running properly or when
error messages are displayed.
For each situation, refer to the following.
• Hardware problems:
"9.2.1 Hardware Troubleshooting" (pg.236)
• Error messages:
"9.2.2 Error Messages" (pg.240)
• Software problems:
"9.2.3 Software Troubleshooting" (pg.244)
If the problem is not resolved after performing the above troubleshooting, contact an office listed in the
"Contact Information" of the "Start Guide" after collecting the required information referring to "9.9.2
Contacting Maintenance Support" (
pg.272).
9.2.1 Hardware Troubleshooting
This section explains hardware related troubleshooting. If hardware does not operate properly or if a
failure is suspected, check the following.
For optional devices, refer to "PRIMERGY ServerBooks" supplied with the server, and "Supplement"
supplied with option.
■ Server
● The server does not power on, or the power LED on the front of the server
does not light up
Check to see whether the power cable is properly connected to the outlet.
For instructions on connecting the power cable, refer to "Start Guide".
● The access LED does not light up
The server may be damaged. Contact an office listed in the "Contact Information" of "Start Guide".
Before contacting an office listed in the "Contact Information" of "Start Guide", refer to "9.9.2
Contacting Maintenance Support" (
pg.272).
● An error message is displayed
Adopt suitable measures, referring to "9.2.2 Error Messages" (pg.240).
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