ActionPossible cause
Change the needle as described below.Rack movement was obstructed
during a run.
Contact your local GE service representative.The rack mechanism does not
function correctly.
Follow the steps below to change the needle.
ActionStep
To replace the needle, select Tools:More Tools:Replace Needle and follow
the instructions on the screen.
1
When the needle replacement and calibration is finished, select
Tools:Standby to start standby.
2
System check and pump
calibration
Before contacting your local service representative, run the System Check and Pump
Calibration tool. The results of this procedure can help your service representative to
identify problems. In some cases you may be able to correct the problem yourself.
Follow the steps below to perform a System check and pump calibration procedure.
ActionStep
Insert a new Sensor Chip CM5.1
Choose Tools:More Tools:System Check and Pump Calibration. Follow the
instructions on the screen to prepare and start the procedure.
2
The results from the procedure are displayed automatically after the run.
Test results are marked as PASS or FAIL.
3
If any test failed, perform the action(s) according to the table below and then
repeat the System Check and Pump Calibration.
If the problem persists, contact your local GE service representative.
Use the table below to evaluate the results of the System check and pump calibration
procedure.
Biacore X100 Operating Instructions 28961142 AD 79
7 Troubleshooting
7.1 Instrument related problems
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