x/EN TS/Na7
MiCOM P74
8. REPAIR AND MODIFICATION PROCEDURE
Please follow these 5 steps to return an Automation product to us:
1. Get the Repair and Modification Authorization Form (RMA)
To obtain a copy of the RMA form, please follow the link below:
http://www.gegridsolutions.com/contact
2. Fill in RMA form
Fill in only the white part of the form.
Please ensure that all fields marked (M) are completed such as:
Equipment model
Model No. and Serial No.
Description of failure or modification required (please be specific)
Value for customs (in case the product requires export)
Delivery and invoice addresses
Contact details
3. Send RMA form to your local contact
4. Receive from local service contact, the information required to ship the product
Your local service contact will provide you with all the information:
Pricing details
RMA n°
Repair centre address
If required, an acceptance of the quote must be delivered before going to next stage.
5. Send the product to the repair centre
Address the shipment to the repair centre specified by your local contact
Ensure all items are protected by appropriate packaging: anti-static bag and foam
protection
Ensure a copy of the import invoice is attached with the unit being returned
Ensure a copy of the RMA form is attached with the unit being returned
E-mail or fax a copy of the import invoice and airway bill document to your local
contact.
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