GE Vivid S5 - Using Insite Exc; Insite Exc Functionalities; Initiating a Request for Service (RFS)

User maintenance
650 Vivid S5/Vivid S6 User Manual
R2424458-100 Rev. 2
Using InSite ExC
InSite ExC is your direct link with a GE Online Service
Engineer, or Applications Support Engineer, or a Request for
Service. The system enables you to get online assistance
promptly, and monitor and follow up the status of your requests.
A Request for Service (RFS) can also be initiated by GE
service personnel.
You access Insite ExC via the InSite ExC link located at
the bottom left corner of the screen.
InSite ExC Functionalities
• Service Desktop: Utilities intended for service personnel
• Request for Service: Opens a service call with GE Service
• Connect to GE: Sets up a quick link with GE Technical
Support
• Connect Clinical Lifeline: Gives GE service full access to
your system and enables Technical Support to establish a
remote control link with your system
• Cancel
Initiating a Request for Service (RFS)
This option opens a service call with GE Service.
1. Click the icon at the bottom left corner of your screen.
The Insite-2 dialog box opens (Figure 14-5).
Figure 14-5: Insite-2 dialog box
2. Select Request for Service. The Contact Information
dialog box opens - (Figure 14-6 and Figure 14-7).