Appendix D: Troubleshooting
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AMX RoomBook Scheduling Touch Panels - Instruction Manual
Appendix D: Troubleshooting
Overview
This section provides information to help address several potential issues relative to Acendo Book Scheduling panels and supported
Scheduling services. Please check these topics before contacting AMX Technical Support.
Problem: NO CALENDAR SERVER CONNECTION DETECTED - Username
and Password
Possible Solutions
Calendar Settings - Review the current Calendar settings (Username with domain, Password and Room account with
domain). See Viewing/Editing Calendar Settings on page 38), and verify that the settings are correct.
Service Account Properties and Conf iguration - Review the Google Service account configuration. See Appendix C:
Configuring Google Resources on page 77.
Problem: NO CALENDAR SERVER CONNECTION DETECTED - SSL
Certif icate Time Validation
This error indicates that the SSL certificate did not pass the date/time validation check, typically because the time on the Acendo
Book Scheduling Panel is incorrect - this can cause the certificate to appear to have expired. (FIG. 174):
Possible Solutions
Verify that the current network configuration allows the panel to access the NTP Server specified on the panel.
NTP-related settings are made via Advanced Settings on the panel (see the Advanced Settings section on page 42). In the Settings
menu, select SYSTEM > Date & Time to access the Set NTP Server and Select Time Zone settings (FIG. 175):
Check the current date/time. Time is displayed in the top right corner of each Advanced Settings page. If the time is incorrect,
check the Set NTP Server setting:
If Default is selected, verify that the current network configuration is allowing NTP through the firewall.
If Custom is selected, verify that:
the specified URL is valid
the specified NTP server is online
the current network configuration is allowing NTP through the firewall
FIG. 173
No Calendar Server Connection Detected - Please Check Username and Password
FIG. 174 NO CALENDAR SERVER CONNECTION DETECTED message
FIG. 175 Advanced Settings > Date & Time page - Set NTP Server option
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