Troubleshooting
Sultan Acoustic Wave Series
46
Error Codes 01 - 04
Error 01: Amplifier/Transmitter can not communicate
with transducer.
Wiring:
Check the terminals for a loose or incorrect
connection (including junction box/cable extensions).
Check the cables for any signs of damage. Ensure
any customer supplied cable meets HAWK
specifications.
If using junction box extension trace the 8-9VDC from
the red/black amplifier terminals to the transducer
to ensure wires are correct. If using a junction box
ensure you follow Hawk specification for extending
cable.
When the unit powers up does the transducer pulse
once? If it does this indicates the transducer has
powered correctly (red/black terminals). Check the
comms wiring (blue/white). If the transducer does
not pulse once when the red/black wires are applied
(wires must be the potted Transducer wires) the
Transducer most likely has a fault or damage.
Has the transducer ID number been modified while
connected to a different transmitter? Re-connect the
unit to the previous transmitter and change the ID via
Quickstart/SenAdd CAL TxAdds.
Error 01
It can also be caused by power supply related issues.
See ‘Unit Voltage Specs & Checks’.
Error 02:
Communication data corruption between Transmitter
and Transducer.
It can be a result of noise in data lines or one of data
lines (white or blue) being open circuit.
Make sure wiring is correct especially look to the
screen (earth).
Ensure you are using quality shielded instrument
cable.
If using a junction box ensure you follow HAWK
specification for extending cable.
Integral units with Error 02 will be an internal problem,
contact your Hawk representative.
Error 03
Specific comms mode is selected (eg Profibus, FF)
but comms module is not connected or responding.
Check your unit part number to ensure it has correct
comms. If you do not have additional comms (option
X) then select Modbus.
Error 04
Amplifier is programmed with incorrect software.
Contact your local support.
In general Error Code 01 indicates there is NO
communication and Error Code 02 says there IS
communication, but not of sufficient quality to be
read reliably.
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