What to do if I can receive data on Wireshark but not on PandarView 2 with Hesai Measuring Instruments?
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ericreynoldsAug 20, 2025
If you can receive data on Wireshark but not on PandarView 2 with your Hesai Measuring Instruments, ensure the following: the Lidar Destination Port is correctly set (verify using web control or PTC commands); the PC's firewall is disabled, or PandarView 2 is added to the firewall exceptions; if VLAN is enabled, the PC's VLAN ID should match the lidar's (check using web control or PTC commands); and the latest PandarView 2 is installed. Power on again to check if the symptom persists.
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Danielle AlvaradoAug 22, 2025
Why I cannot open web control for Hesai Measuring Instruments?
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briannaesparzaAug 22, 2025
If you cannot open the web control for your Hesai Measuring Instruments, ensure that the Ethernet cable is properly connected. Also, verify that the lidar's IP address is in the same subnet as your PC's. If VLAN is enabled, ensure that the PC's VLAN ID matches the lidar's. Restart your PC, or try connecting the lidar to another PC. Power on again to check if the symptom persists.
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Kristin WarrenAug 25, 2025
What to do if motor is running but no output data is received from Hesai Measuring Instruments?
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Alexis OlsonAug 25, 2025
If the motor is running but no output data is received from your Hesai Measuring Instruments, check the following: Ensure the Ethernet cable is properly connected. Verify that the Destination IP is correctly set (confirm using web control or PTC commands). Make sure the Azimuth FOV is properly set (confirm using web control or PTC commands). Confirm the Sensor Version firmware is correct (confirm using web control or PTC commands). Check if the lidar is emitting laser light using an infrared camera, an infrared sensor card, or a phone camera without an infrared filter. Power on again to check if the symptom persists.
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allenlauraAug 26, 2025
How to fix abnormal point cloud on Hesai Measuring Instruments?
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Jennifer CortezAug 27, 2025
To address an abnormal point cloud (misaligned, flashing, or incomplete FOV) on your Hesai Measuring Instruments, ensure the lidar's cover lens is clean. Import the lidar's angle correction file. Verify that the Azimuth FOV is properly set (confirm using web control or PTC commands). Ensure the Spin Rate is steady (confirm using PandarView 2, web control, or PTC commands). Check that the lidar's internal temperature is between –20°C and 90°C (confirm using PandarView 2, web control, or PTC commands). Check for packet loss. If no packet is missing and the point cloud flashes, update PandarView 2 to the latest version and restart the PC. If the point cloud is still abnormal, connect the lidar to another PC and power on again to check if the symptom persists.
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rogerslindseyAug 28, 2025
What causes abnormal packet size (missing packets) in Hesai Measuring Instruments and how to resolve it?
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leonardnancyAug 28, 2025
To resolve abnormal packet size (missing packets) issues with your Hesai Measuring Instruments, ensure that the Azimuth FOV is properly set (confirm using web control or PTC commands). Verify that the Spin Rate is steady (confirm using PandarView 2, web control, or PTC commands). Check that the lidar's internal temperature is between –20°C and 90°C (confirm using PandarView 2, web control, or PTC commands). Ensure that the Ethernet is not overloaded, and no switch is connected to the network. Connect the PC to only the lidar and check for packet loss. Power on again to check if the symptom persists.
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Kendra KleinAug 29, 2025
What to do if GPS cannot be locked in Hesai Measuring Instruments?
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Jerry DavidAug 29, 2025
If the GPS cannot be locked on your Hesai Measuring Instruments, ensure that the GPS receiver is properly connected and the PPS signal is connected to the lidar. Verify that the GPS Destination Port is correctly set (confirm using either web control or PTC commands). Ensure the GPS signals meet the electrical requirements. Power on again to check if the symptom persists.
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brad05Aug 31, 2025
What to do if motor is not running in Hesai Measuring Instruments?
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Sarah PittsAug 31, 2025
If the motor is not running in your Hesai Measuring Instruments, ensure that the power adapter is properly connected and in good condition. If a connection box is used, make sure it is intact. Verify that the input voltage and current meet the specified requirements. Confirm that web control can be accessed. Ensure the lidar is not in standby mode (check via web control or PTC commands). Power on again to check if the symptom persists.
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Shawn TurnerSep 2, 2025
Why is the indicator light off on the connection box of my Hesai Measuring Instruments?
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rowlandkatelynSep 2, 2025
If the indicator light is off on the connection box of your Hesai Measuring Instruments, make sure that the power adapter is properly connected and in good condition, and that the connection box is intact. Also, ensure that the input voltage and current satisfy the specified requirements. Power on again to check if the symptom persists.
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David GoodwinSep 4, 2025
What to do if I can receive data on Wireshark but not on PandarView with Hesai Radar?
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Cindy GonzalesSep 4, 2025
If you can receive data on Wireshark but not on PandarView, ensure that the Lidar Destination Port is correctly set on the Settings page of web control. Also, check that your PC's firewall is disabled, or that PandarView is added to the firewall exceptions. It's also recommended to install the latest PandarView version. Power the device off and on again to see if the issue persists.
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Travis PetersonSep 6, 2025
Why is my Hesai Radar point cloud abnormal?
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Rodney WatsonSep 6, 2025
To address an abnormal point cloud (misaligned, flashing, or incomplete FOV) on your Hesai Radar, first, ensure the Lidar's cover lens is clean. Check that the Lidar's calibration file is imported. Verify that the horizontal FOV is correctly configured on the Azimuth FOV page of web control. Also, confirm that the motor's spin rate is steady on the Home page and that the Lidar's internal temperature is between -20°C and 95°C on the Operation Statistics page. If the issue continues, try connecting the lidar to another PC, then power cycle the device.
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