Customer Support
User Instructions for PC42d Desktop Printer vii
Customer Support
If you need help during product installation or troubleshooting you can contact us using
any of the following means:
Knowledge base: www.hsmknowledgebase.com
We provide thousands of immediate solutions in our knowledge base. If they are not
helpful to you please visit our technical support portal and submit or post your
questions.
Technical support portal: www.hsmsupportportal.com
Visit our technical support portal to search our database, submit your questions, apply
for return call or provide your feedback. When completing the forms please provide as
much information as possible. You can even send in attachments.
Users in Mainland China are more than welcome to call 4006396841 to contact our
service hot-line, or visit our website at www.honeywellaidc.com/locations.
For our latest contact information please visit our website.
Product services and repair
Honeywell International Inc. provides services for all its products through its service
centers around the world. To find our service center near you, please visit
www.honeywellaidc.com. Select ‘Support’ > ‘Contact Support’ > ‘Service and
Repair’. Before returning the product, please contact our service center to obtain
authorization code for return of materials (RMA #).
If you wish to obtain warranty repair or non-warranty repair service, please return the
product to Honeywell (postage prepaid) and provide duplicate of dated purchase
record.
Limited warranty repair
For more information on warranty repair, please visit www.honeywellaidc.com. Click
‘Resources’ > ‘Warranty’.
Send feedback
Your feedback is most important for continuous improvement of our files. To provide
feedback on this Handbook, please contact our Technical Communications
Department through ACSHSMTechnicalCommunications@honeywell.com.