HP 10504 - Troubleshooting; Troubleshooting Methods; Configuration Terminal Problems; No Terminal Display

45
Troubleshooting
This chapter describes how to troubleshoot your switch.
TIP:
• Clean your switch periodically because the noncompliant operating environments of switches might
cause switch failures.
• Verify the installation environments against the requirements in "Preparing for installation." M
ake sure
the switch operates in a compliant environment.
• Periodically perform the power-on test for the spare switches.
Troubleshooting methods
If your switch fails, you can use the following methods to troubleshoot the switch:
• At the CLI, you can use the related commands to display the hardware information and locate the
hardware failures.
• The MPU provides the LEDs for the fans and cards. You can locate the failures according to the LED
status on the MPU. For more information about the LED status on the MPU, see "Appendix C LEDs."
• The MPU or LPU of the switch provides the port status LEDs, with which you can detect port failures.
For more information about the LED status on the LPU, see "Appendix C LEDs."
I
f you cannot locate failures by following the guidelines in this chapter, contact HP Support. For more
information, see "Support and other resources."
Configuration terminal problems
If the configuration environment setup is correct, the configuration terminal displays boot information
when the switch is powered on. If the setup is incorrect, the configuration terminal displays garbled text
or does not display anything.
No terminal display
If the configuration terminal displays nothing when the switch is powered on, verify the following items:
• The power supply system is operating correctly.
• The MPU is operating correctly.
• The console cable has been connected to the console port of the MPU.
If no problem is found, examine the console cable for the following problems:
• The console cable is connected to an incorrect serial interface (the serial interface in use is not the
one set on the terminal). To solve this problem, select the correct serial interface.
• The console cable is broken. To solve this problem, replace the console cable.