Troubleshooting 17-9
Writer: Cheryl Love Saved by: Cheryl Love Saved date: 08/12/97 10:42 AM
Part Number: 247738-002 File name: Ch17.doc
Solving Hard Drive Problems
CAUTION:
Maintain an up-to-date backup of your hard drive in case
of errors or failures.
Problem Possible Cause Solution
Cannot access hard
drive.
Hard drive is not
seated properly.
Shut down the computer,
remove and reinsert the
hard drive, then turn on
the computer.
Hard drive was
inserted while
computer was on, in
Suspend, or in
Hibernation.
Shut down computer;
then turn it on again. The
hard drive is initialized
during power up.
Hard drive may be
damaged.
If the hard drive is in the
MultiBay, try inserting
another removable drive.
Contact your Compaq
authorized service
provider.
Reading the hard
drive takes an
unusually long time
after restarting the
computer.
System is exiting from
Hibernation.
Give the system time to
restore the previously
saved data to its exact
state before Hibernation.
Hard drive error
occurs.
Hard drive has bad
sectors or has failed.
In Explorer, click the
drive letter
Æ
File
Æ
Properties
Æ
Error
Checking
Æ
Check Now
button.
Run Computer Checkup
to test the drive (see
Chapter 16).
Hard drive may be
damaged.
Try inserting another
removable drive, if the
hard drive is in the
MultiBay.
Contact your Compaq
authorized service
provider.
Errors occur after
booting from an
additional hard drive.
Additional hard drive
does not have the
software and drivers
necessary to boot and
operate correctly.
Boot from the hard drive
supplied with the computer
or another hard drive that
has the necessary
software and drivers.
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