17-20 Troubleshooting
Writer: Cheryl Love Saved by: Cheryl Love Saved date: 08/12/97 10:42 AM
Part Number: 247738-002 File name: Ch17.doc
Solving Printer Problems
If you experience problems printing, refer to the printer documen-
tation for instructions to run a printer self-test. If the self-test is
successful, it is not a printer-specific problem.
Problem Possible Cause Solution
Printer will not turn
on.
The signal cable or
power cord may not
be securely
connected.
Ensure that the signal
cable is properly
connected and that the
power cord is connected
to the electrical outlet.
Printer will not print. Printer is not turned
on or is offline.
Turn the printer on and
set it to online.
Correct printer is not
selected.
Select the printer within
your software program,
or double-click the
Printers icon in Control
Panel, click the correct
printer, then click
File
Æ
Set as Default.
Printer driver is not
installed.
In Control Panel, double-
click Printers
Æ
Add
Printer, then follow
instructions to install the
driver for your printer.
Driver is installed for a
network printer that is
not connected to the
network.
Connect the printer to the
network or contact the
network administrator.
Printer cable is too
long, unshielded, or
defective.
Replace the printer
cable.
Paper tray is empty. Fill the paper tray with
paper. Set the printer to
online, if necessary.
Printer prints garbled
information.
Correct printer driver
is not installed.
In Control Panel, double-
click Printers
Æ
Add
Printer, then follow
instructions to install the
driver for your printer.
Cable is not
connected properly.
Ensure that the printer
signal cable is securely
connected to the
computer.
Cable is damaged. Replace the cable.
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