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Enterprise Modular Library E-Series user guide 73

5Maintenance

This chapter describes how to solve problems you may encounter during setup and operation of the

Enterprise Modular Library (EML) E-Series. Troubleshooting is discussed, and removal and replacement

procedures are described for end-user replaceable parts (EURPs). Topics discussed are:

• Diagnostic support tools, page 73

• Troubleshooting, page 74

• Removal and replacement, page 85

• Periodic and routine maintenance, page 94

Diagnostic support tools

The following tools are available to help you troubleshoot the library:

• HP StorageWorks Command View TL

• HP StorageWorks Library and Tape Tools

HP StorageWorks Command View TL

Command View TL version 1.5.5 or later provides SAN-related diagnostics for the major EML components

such as interface controllers, drives, and robotics. Only Command View TL can pull support tickets for the

interface controllers, Interface Manager, and the management station. Any firmware updates should be

performed with Command View TL.

To use the Web-based GUI or command line interface for library diagnostics, see the HP StorageWorks

Interface Manager and Command View TL user guide.

HP StorageWorks Library and Tape Tools

Library and Tape Tools (L&TT) is installed on the host, which provides a major advantage when

troubleshooting host connectivity and performance. In addition, with L&TT you can:

• Identify all Fibre Channel devices connected to your system.

• View detailed configuration, identification, inventory, and drive information for the library.

• Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing

library functionality.

• View library and drive error logs.

• Generate a detailed support file that can be e-mailed or faxed to your support representative for

analysis.

The L&TT diagnostic provides an intuitive GUI with integrated context-sensitive help, and can be

downloaded free of charge. Go to

http://h18006.www1.hp.com/products/storageworks/ltt

and select HP L&TT

tool.

HP E Series User Manual

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