Enterprise Modular Library E-Series user guide 79
Operating problems
Table 20 describes the corrective action for problems that occur during library operation.
Table 20 Problems during library operation
Problem Corrective action
The host computer cannot communicate
with the library.
• Verify that the host computer was added to the Secure Manager
using the Command View TL software, and was given access to
library components.
• Verify there is power to library components.
• Verify cable connections and termination.
• Verify that the interface controller link LEDs show activity.
• Restart the host and the library.
A tape cartridge (medium) is reported
not present.
• Verify that the designated cartridge is present and properly seated.
(For a tape drive, ensure that the cartridge is completely unloaded.)
Then, retry the command.
• Perform an inventory by opening and closing the library doors.
A move command failed. • Read the error message for detailed information.
• Check the source and destination. The source should hold the
cartridge to be moved; the destination should be empty.
• Ensure that the picker is empty and that there are no obstructions.
• Retry the command.
Long inventory times. • Use bar coded media and configure the library to use bar codes.
Expect inventory times ranging from 30 minutes for a 24U library to
1 hour for a 40U library with unlabeled media.
Redundant power supply warning. • A warning indicates that the redundant power supply failed. Verify
AC power to the power supply. If it is receiving power, replace the
power supply.
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