HP Elite x2 G8 User Manual

12. Test with veried working conguration (hardware or operating system) ..............................................82
13. Replace the system board .........................................................................................................................82
Verify solution..........................................................................................................................................................83
Helpful Hints ....................................................................................................................................................................83
At startup .................................................................................................................................................................83
During operation......................................................................................................................................................83
Consulting with HP Service......................................................................................................................................84
Common issues and possible solutions ..........................................................................................................................85
Power-on issues.......................................................................................................................................................85
No power..........................................................................................................................................................85
Intermittent power-on, shutdown, reboot......................................................................................................87
AC adapter issue...............................................................................................................................................88
Battery not recognized, not charging..............................................................................................................88
Battery discharges too fast .............................................................................................................................90
Burnt smell.......................................................................................................................................................91
POST.........................................................................................................................................................................91
No video (with power) ......................................................................................................................................91
Blinking lights ..................................................................................................................................................92
Diagnostic error messages ..............................................................................................................................93
BIOS password .................................................................................................................................................93
Performance (OS).....................................................................................................................................................94
Intermittent shutdown ....................................................................................................................................94
Blue screen.......................................................................................................................................................96
Freeze at Windows Logo (hang or lockup).......................................................................................................97
Electromagnetic Interference (EMI).................................................................................................................98
No wake up.......................................................................................................................................................99
Unresponsive .................................................................................................................................................100
Slow performance..........................................................................................................................................101
HP Smart Adapter warning message.............................................................................................................101
Incorrect time and date..................................................................................................................................102
Display....................................................................................................................................................................102
Display anomalies..........................................................................................................................................102
Symptom................................................................................................................................................103
Quick check ............................................................................................................................................103
HP PC Hardware Diagnostics (UEFI) for video test ................................................................................104
Display assembly diagram.....................................................................................................................104
Dead pixel.......................................................................................................................................................105
No video (internal) .........................................................................................................................................105
No video (external) ........................................................................................................................................105
DisplayPort/VGA ............................................................................................................................................106
HDMI ...............................................................................................................................................................106
No or bad external video via docking ............................................................................................................107
Incorrect or missing color/distorted image ...................................................................................................107
Touch screen ..................................................................................................................................................108
I/O devices..............................................................................................................................................................109
Keyboard ........................................................................................................................................................109
Keyboard pointing stick (select products only).............................................................................................110
Keyboard backlight ........................................................................................................................................111
Touchpad........................................................................................................................................................111
Network connectivity (RJ-45 jack) ................................................................................................................112
Network connectivity wireless (WLAN) .........................................................................................................112
WWAN.............................................................................................................................................................113
USB .................................................................................................................................................................113
Smart card reader ..........................................................................................................................................114
Speaker, headphone - audio issues ...............................................................................................................115
vii

HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm

Weight and Dimensions

Depth	221.9 mm
Height	14.2 mm
Weight	1170 g
Depth (tablet mode)	215.8 mm
Width (tablet mode)	289.3 mm
Height (tablet mode)	8.8 mm
Weight (tablet mode)	820 g