Chapter 1
About This Document
Where to Get Help
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Step 2. Collect the following information:
• The model number of your server (for example, rx1620).
• The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A6837B A6838B, and so on).
• The serial number of your server. This can be found on the identification label.
Step 3. Become familiar with your system configuration:
• Are you using the LAN, RS232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following:
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which operating system and version is in use?
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