parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair
can be accomplished by CSR.
For more information about CSR, contact your local service provider, or see the CSR website:
http://www.hp.com/go/selfrepair
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software for free, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
HP product documentation survey
Are you the person who installs, maintains, or uses this HP storage product? If so, we would like
to know more about your experience using the product documentation. If not, please pass this
notice to the person who is responsible for these activities.
Our goal is to provide you with documentation that makes our storage hardware and software
products easy to install, operate, and maintain. Your feedback is invaluable in letting us know how
we can improve your experience with HP documentation.
Please take 10 minutes to visit the following web site and complete our online survey. This will
provide us with valuable information that we will use to improve your experience in the future.
http://www.hp.com/support/storagedocsurvey
Thank you for your time and your investment in HP storage products.
HP Insight Remote Support software 65
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