Troubleshooting
The memory modules used for the HP ProLiant ML150 server are DIMMs.
1. Review the troubleshooting checklist from this manual before you continue.
2. If memory problems are being experienced, power the HP server off and on gracefully.
This performs a “cold” restart rather than a “warm” restart by doing a Ctrl-Alt-Delete.
3. Verify that all the DIMMs are the correct DIMMs for this particular HP server.
4. Verify that all the memory is counted during the Power On Self Test (POST).
5. Run the HP Server Diagnostics for Windows memory test.
CAUTION: Wear an anti-static wrist guard when working inside the HP server.
If the problem persists:
1. Power off the HP server, unplug the power cord from the power source and remove the
left side cover.
2. Locate and reseat the memory modules.
3. Plug the power cord back into the power source and power on the HP server.
4. Verify that all the memory is counted during the Power On Self Test (POST).
If the problem still persists:
1. Power off the server and unplug the power cord for the power source.
2. Remove all but one DIMM.
3. Plug the power cord back into the power source and power on the HP server.
4. If the error is not present, power off and unplug the server then add another DIMM,
continuing this process until all the DIMMs are installed or a failure occurs.
5. Verify the failure by reinstalling the DIMM by itself and attempt to duplicate the error.
6. Try the faulty DIMM in another memory slot to confirm that the slot is not defective.
7. Replace the defective DIMM.
Contact the HP Customer Support Center for further troubleshooting assistance if needed.
4-22 HP ProLiant ML150 Server Operations and Maintenance Guide
HP CONFIDENTIAL Codename: Stone Soup Part Number: 343329-001 Last Saved On: 8/14/03 10:25 AM