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HPE Apollo 4200 Gen10 Plus Service Manual

HPE Apollo 4200 Gen10 Plus
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HPE Apollo 4200 Gen10 Plus Server Maintenance and Service GuideHPE Apollo 4200 Gen10 Plus Server Maintenance and Service Guide
Part Number: P35306-002
Published: January 2022
Edition: 2

Table of Contents

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HPE Apollo 4200 Gen10 Plus Specifications

General IconGeneral
Form Factor2U
Number of Memory Slots32 DIMM slots
Remote ManagementHPE iLO 5
ProcessorIntel Xeon Scalable Processors (3rd Gen)
MemoryDDR4
StorageSAS, SATA, NVMe
NetworkFlexibleLOM, PCIe stand-up cards
Power Supply1600W
Drive BaysUp to 28 SFF or 16 LFF drive bays
Expansion SlotsUp to 8 PCIe 3.0 slots
GPU SupportYes, supports GPUs
Operating System SupportWindows Server, RHEL, SLES, VMware

Summary

Customer Self Repair

Parts Only Warranty Service

Details warranty service providing replacement parts free of charge.

Illustrated Parts Catalog

Mechanical Components

Identification and diagrams of server mechanical parts.

System Components

Identification and diagrams of server system components.

Server Options

Identification and diagrams of server optional components.

Removal and Replacement Procedures

Required Tools

Lists tools needed for maintenance and replacement procedures.

Safety Considerations

General safety guidelines and precautions for performing service procedures.

Server and Rack Safety Warnings

Preparation Procedures

Power Down the Server

Steps for safely powering down the server before maintenance.

Server Access Procedures

Extend the Server from the Rack

Procedure for extending the server from its rack for access.

Remove the Bezel

Procedure to remove the server's front bezel.

Rack Installation and Server Removal

Extend Server from Rack Warnings

Warnings and precautions for extending the server from the rack.

Remove Server from Rack

Procedure for safely removing the server from the rack.

Access Panel Options

Open Access Panel for Drive Cage 3

Procedure to open the access panel to access drive cage 3.

Access Panel and Air Baffle Removal

Cable Management Arm Removal

Rack Rails Removal

Drive Handling Procedures

Drive Removal Guidelines

General guidelines for removing and replacing SAS, SATA, or NVMe drives.

Hot-Plug Drive Removal (Cage 1)

Procedure for removing a hot-plug drive from drive cage 1.

Hot-Plug Drive Removal (Cage 2)

Hot-Plug Drive Removal (Cage 3)

Rear Drive Cage Removal

Fan Removal Procedures

Fan Removal (Rear of Cage 2)

Procedure for removing a fan from the rear of drive cage 2.

Drive Cage 3 Removal

Rear Drive Cage Removal

Drive Backplane Removal

4 LFF or 8 SFF Backplane Removal

Procedure for removing the drive backplane from drive cage 3.

Power Supply Blank Replacement

Hot-Plug AC Power Supply Replacement

800 W Flex Slot Power Supply Replacement

1600 W Flex Slot Power Supply Replacement

Cable Arm Replacement

PCI Riser Cage Replacement

Expansion Board Replacement

Storage Controller Replacement

NVMe OS Boot Device Replacement

Boot Device Replacement

Procedure for removing and replacing the NVMe OS boot device.

Boot Device Drive Replacement

DIMM Replacement

OCP NIC 3.0 Adapter Replacement

OCP Fan Board Replacement

Front I/O Board Replacement

Diagnostic Tools

UEFI System Utilities

Overview of UEFI System Utilities for system configuration.

Selecting the Boot Mode

Configuration options for UEFI and Legacy BIOS boot modes.

Secure Boot Configuration

Information and configuration for Secure Boot security feature.

Launching Embedded UEFI Shell

Procedure for launching the preboot command-line environment.

Intelligent Provisioning

Server Support Resources

HPE Insight Remote Support

Information on registering for and using HPE Insight Remote Support.

HPE InfoSight for Servers

Overview of the HPE InfoSight portal for server monitoring and analytics.

USB Support and Functionality

Details on USB support, including external USB functionality.

Smart Storage Administrator

Troubleshooting Resources

Component Identification

Front Panel Components

Identification of front panel components like ports and LEDs.

Front Panel LEDs and Buttons

Description of status indicators and buttons on the server's front panel.

Front Panel LED Power Fault Codes

Table detailing LED behavior for power fault codes.

Rear Panel Components and LEDs

Identification of rear panel components and their status LEDs.

System Board Components

Identification of components located on the server's system board.

DIMM Slot Locations

Information on the numbering and arrangement of DIMM slots.

DIMM Label Identification

Guide to interpreting DIMM labels for characteristics and specifications.

System Maintenance Switch Descriptions

Explanation of the functions of system maintenance switches.

Disabling Software RAID

Procedure to disable the HPE SR100i Gen10 Plus Software RAID.

Drive Cage and Drive Numbering

Diagrams and explanations of drive cage and drive numbering schemes.

Drive LEDs

Definitions and status of LEDs for LFF and SFF drives.

Drive Cage Backplane Identification

Identification of connectors on drive cage backplanes.

Storage Controller Components

Identification of storage controller components and their connectors.

Boot Device LED Definitions

Definitions of fault LED status for NVMe OS Boot Devices.

Specifications

Environmental Specifications

Details on operating and non-operating temperature and humidity ranges.

Standard Operating Support

Information on temperature ranges and altitude derating for operation.

Mechanical Specifications

Physical dimensions and weight specifications for server configurations.

Power Supply Specifications

Information on the types of power supplies used in the server.

Repair and Replacement Videos

Cage 3 Videos

Videos specific to procedures for drive cage 3.

Other Replaceable Parts Videos

Videos for common replaceable parts like power modules and adapters.

Support and Other Resources

Accessing Hewlett Packard Enterprise Support

Information on how to contact HPE for live assistance and documentation.

Accessing Updates

Guidance on obtaining software updates for the server.

Remote Support

Information on HPE's remote support services and registration.

Warranty Information

Links to warranty details for various HPE server and storage products.

Regulatory Information

Additional Regulatory Information

Information on chemical substances, environmental, safety, and compliance data.

Documentation Feedback

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