Setup
Optional service
Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep your servers up
and running with support packages tailored specifically for HPE ProLiant systems. Hewlett Packard Enterprise support
services let you integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
Hewlett Packard Enterprise support services oer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that will help you make the most of your server investments. Some of the
Hewlett Packard Enterprise support services for hardware, software or both are:
• Foundation Care – Keep systems running.
◦ 6-Hour Call-to-Repair
1
◦ 4-Hour 24x7
◦ Next Business Day
• Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦ 6-Hour Call-to-Repair
1
◦ 4-Hour 24x7
◦ Next Business Day
• Deployment service for both hardware and software
• Hewlett Packard Enterprise Education Services – Help train your IT sta.
1
The time commitment for this repair service might vary depending on the geographical region of site. For more service
information available in your site, contact your local Hewlett Packard Enterprise support center.
For more information on Hewlett Packard Enterprise support services, see the Hewlett Packard Enterprise website.
Initial system installation
Depending on your technical expertise and the complexity of the product, for the initial system installation, select one of
the following options:
• Ordering the HPE Installation Service
• Setting up the server
HPE Installation Service
HPE Installation Service provides basic installation of Hewlett Packard Enterprise branded equipment, software products,
as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The
Installation Service is part of a suite of HPE deployment services that are designed to give users the peace of mind that
comes from knowing that their HPE and HPE-supported products have been installed by an HPE specialist.
The HPE Installation Service provides the following benefits:
24
Setup
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