Location of the RAID cards (server rear view)
1
Port 2E
2
Port 1E
Figure 4: RAID controller cards in PCIe slots 2 and 3
WARNING:
To reduce the risk of personal injury or damage to the equipment, consult the safety information and
user documentation provided with the server and p1228 controller before attempting the installation.
RAID controller failures
The StoreOnce System boots from the p440ar (Smart Array) and the two 900GB disks in the server. If a
catastrophic failure of the boot RAID controller occurs, the system will not boot. This may only be diagnosed
from the server POST messages where the controller may report an error or a lockup code.
In these cases contact HPE Support and provide information about the reported error code.
Other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the
StoreOnce System, will be reported in the Event Log on the StoreOnce GUI.
NOTE:
If RAID fails and the StoreOnce System is still functioning, you can also get information, including
license keys, by generating a Support ticket.
Replacing the HP p1228 controller
IMPORTANT:
When replacing the p1228 controller be sure to always replace the card into the same slot from which it
was removed. Make sure the card is connected to the CacheModule and to the external SAS data
storage.
Procedure
1. Power off the StoreOnce 5500 System and, observing the safety and antistatic procedures documented
in the HPE ProLiant Server Maintenance and Service Guide, remove the cover from the StoreOnce 5500
System, as described in the appropriate HPE ProLiant Server Maintenance and Service Guide.
2. Remove the PCI-E Riser from the server.
3. Locate the p1228 controller card and detach the cables connecting it to the SuperCapacitor and to the
external SAS storage. (The server has two RAID cards; be sure to identify which slot contains the failed
card.)
4. Unclip the blue retaining latch on the PCIe card (1 and 2) and remove the PCIe card (3).
Location of the RAID cards (server rear view) 25
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