HPE STOREONCE 5500

Short message Error message Description Recommended Action
Faulty Hardware reporting as
failed
Hardware is in a failed
state
Contact HPE Support.
Unsupported Unsupported hardware
found
Hardware is unsupported
type/model
Verify that you have
installed the appropriate
HPE StoreOnce Optional
Hardware.
Invalid Invalid Hardware The hardware is invalid
(generic error)
Contact HPE Support.
Replacing Optional Hardware cards
NOTE:
Providing the replacement card is of the same type and is installed in the same slot, no re-activation or
re-licensing is required.
Follow the instructions in the HPE StoreOnce Optional Hardware Installation and Configuration Guide to
install the replacement card. The following additional guidelines apply to the replacement procedure:
Procedure
1. Replace a 10GbE SFP card with another 10GbE SFP card, a 16Gb FC card with another 16Gb FC card,
and an 8Gb FC card with another 8Gb FC card.
2. Replace the card in the same slot from which the failed card was removed.
Fibre Channel card considerations
Describes Optional Hardware FC replacement considerations and is identical for 5500 and 6600.
For those products that have Fibre Channel cards, the following VTL and StoreOnce Catalyst device
configuration notes apply:
• If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre
Channel card.
• If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide
Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel
device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card.
StoreOnce generated WWPNs / WWNNs are not used. Replacing the FC card will result in a new Catalyst
over Fibre Channel WWPN / WWNN. After replacing a FC card the StoreOnce user will need to re-zone
their clients with the new WWPN / WWNN. The replaced port will not be seen by clients until this re-zoning
is performed.
Removing and replacing a Fibre Channel or 10 GbE optical
SFP
The SFP is on the rear of the server and serves as the port for connecting to the FC SAN or 10GbE network.
Make sure that you have the correct SFP for the connection type.
WARNING:
When the system is on, do not stare at the optical transceivers. Doing so could damage your eyes.
Replacing Optional Hardware cards 29