HPE STOREONCE 5500

Contents
Finding part numbers for replacement parts............................................ 6
Introduction..........................................................................................................................................6
Server (ProLiant DL380p Gen9 Server).............................................................................................. 6
Accessing the HPE ProLiant documentation............................................................................6
Configurable parts.................................................................................................................... 6
Optional Hardware Components.............................................................................................. 7
ProLiant DL380p Gen9 Server component replacement process ........................................... 7
What type of replacement procedure is appropriate?.................................................... 8
Replacing server components....................................................................................... 8
Disk enclosures (HPE D6020 Disk Enclosure)....................................................................................9
Accessing the HPE D6020 Disk Enclosure documentation......................................................9
Configurable parts.................................................................................................................... 9
Replacement process.............................................................................................................10
General information...................................................................................12
Preparing for StoreOnce maintenance activities............................................................................... 12
HPE StoreOnce Remote Support...........................................................................................12
Power off.................................................................................................................................12
Power on.................................................................................................................................12
Upgrading BIOS or hardware firmware components.........................................................................13
Updating firmware using the StoreOnce GUI......................................................................... 13
Updating firmware using the StoreOnce CLI.......................................................................... 14
Upgrading StoreOnce software......................................................................................................... 14
POST messages and troubleshooting...............................................................................................15
HPresetpassword account.................................................................................................................15
The purpose of the HPresetpassword account ......................................................................15
Changing the password for the HPresetpassword account....................................................15
Resetting the password for the local Admin user................................................................... 16
Tasks that are unique to StoreOnce System..................................................................................... 16
Rack stability..................................................................................................................................... 16
Identifying problems................................................................................. 17
Example alert for a failed disk in a StoreOnce system...................................................................... 17
Using the StoreOnce GUI to identify a failed disk............................................................................. 17
Viewing the StoreOnce Events Log........................................................................................17
Viewing the failed disk in the StoreOnce Hardware tree........................................................ 17
Using the StoreOnce CLI to identify a failed disk.............................................................................. 18
Replacing the system motherboard ........................................................20
Overview............................................................................................................................................20
Motherboard spares part number and System Maintenance switch................................................. 20
DIMM locations..................................................................................................................................21
Identifying the Activation Key for the iLO4 license............................................................................ 22
iLO and BIOS configuration after replacing the motherboard............................................................22
Configuring iLO and RBSU settings....................................................................................... 22
RBSU settings........................................................................................................................ 23
Contents 3