i-CAT FLX - Page 45

3-7
Load Clinical Software and Configure System
032-0330-EN Rev K
Database
(1st)
No power to server computer Cycle power on long-term storage server.
Connection Refused:
- IP address incorrect but machine is on
network
Check that Integration Services Connection
and Port in Control Panel>SmartScan
STUDIO Integration Services is correct for the
long-term storage server (in command window
at server, use ipconfig to obtain IPv4
address).
- Firewall blocking Contact Technical Support or site IT.
Content Access Denied:
- SmartScan STUDIO Integration
Services Web service down
Cycle power on the long-term storage server.
- Mismatched versions of SmartScan
STUDIO and SmartScan STUDIO
Manager
Check that versions match. If not, load correct
software so that versions match.
Database
(2nd)
Image Root location inaccessible
- No power to Image Root computer or
network down
Cycle power to the computer storing Image
Root.
- Image Root path is incorrect or changed
Check that Image Root Folder path in Control
Panel>SmartScan STUDIO Integration
Services is correct for Image Root.
The configuration settings entered on this
window are broadcast to all client workstations
that are configured to this host computer. Any
changes to the configuration here will change
the configuration of the client workstations
pointing to this host computer.
- User permissions to connect to Image
Root folder incorrect or insufficient
Check if Image Root is accessible at client
computer by navigating to it using Windows
Explorer.
Make sure Image Root folder is shared and
password protection removed.
See i-CAT FLX Installation Manual, Appendix
C for setup of alternative network
configurations.
Indicator Error Detail/Possible Causes Action