i-CAT FLX - Smartscan STUDIO Manager Status Indicators

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i-CAT FLX Installation Manual
032-0330-EN Rev K
SmartScan STUDIO Manager Status Indicators
SmartScan STUDIO Manager displays three status indicators in the top, right-hand corner of the
display. Move the mouse over the indicator to display more detail about the status condition.
Scanner - indicates status of the connectivity between the workstation
running SmartScan STUDIO Manager and the i-CAT FLX scanner
controller.
Database -
• The first indicator shows status of the communication between the
workstation running SmartScan STUDIO Manager and the
SmartScan STUDIO Integration Services web service.
• The second indicator shows status of the communication between
the workstation running SmartScan STUDIO Manager and the Image
Root folder.
If a status check fails, the status indicator changes to a red X.
Refer to the table below for troubleshooting failed status indicator
conditions. Contact Technical Support if problem is not corrected or the
error persists.
DEXIS Core/DEXIS
Eleven
DEXIS Access to DEXIS server
Thumbnail does not appear in
DEXIS viewer
3D Viewer TxSTUDIO, Dolphin or
other supported viewer
Read/write access to the
ImageRoot folder
Read: 3D Viewer doesn’t open
image
Write: 3D Viewer fails to save
workups
Indicator Error Detail/Possible Causes Action
Scanner
No power to scanner controller Cycle power on the scanner controller.
Connection Refused
- IP address incorrect but machine is on
network
Check that Scanner Connection address in
Control Panel>SmartScan STUDIO
Integration Services is correct for the scanner
controller and matches IP Address in
Configurator>Network.
Content Access Denied Contact Technical Support.
NOTE: If both Database indicators show a failed state, the likely cause is that Image Root is not
available. Start troubleshooting with Database (2nd).