IBM 3500 - Warranty and Service

Air flow direction Operating Storage
Forward, power-to-connector
(P2C)
0° C to 35°C (32°F to 95°F)
10%-85% non-condensing
humidity
-40° to 70°C (-40°F to 158°F)
10%-90% non-condensing
humidity
Power
There are two hot swappable PSUs in the switch. Power requirements for each PSU are listed in the
following table:
Input Frequency
200-240 VAC 50/60 Hz
Warranty and service
IBM warranty information
The standard warranty period for these solutions is a 1-year, 9x5 warranty, with options available for the
expanded IBM Expert Care.
Warranty type Duration Coverage Service level
Standard 1 year 9x5 next business day
• IBM installation
• Limited on-site FRU
service
• Software maintenance
- for 90 days only, the
customer can install
an update
IBM Storage Expert Care
Basic
1-5 years 9x5 next business day
Standard warranty plus:
• Optional CRU service
• Software maintenance
(SWMA) - at anytime,
the customer can
install an update
IBM Storage Expert Care
Advanced
1-5 years 24x7 same business day
service
IBM Storage Expert Care
Basic plus:
• Enhanced 24x7
coverage
The following warranty upgrade options are available:
• IBM onsite-service
• 24x7 same day service
The following post-warranty options are available:
• IBM onsite-service
• 9x5 next business day service
• 9x5 same day service
Appendix C. The 5149-N64 switch
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