Call-Out Policy Setup Menu
Callout settings can be set using the following menu:
CALL-OUT POLICY SETUP MENU
1. Call-Out policy (First/All):
Currently First
2. Remote timeout, (in seconds):
Currently 120
3. Remote latency, (in seconds):
Currently 2
4. Number of retries:
Currently 2
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v Call-Out policy can be set to first or all. If call-out policy is set to first, the
service processor stops at the first successful call-out to one of the following
numbers in the order listed:
1. Service center
2. Customer administrative center
3. Pager
If call-out policy is set to all, the service processor attempts a call-out to all of the
following numbers in the order listed:
1. Service center
2. Customer administrative center
3. Pager
v Remote timeout and remote latency are functions of your service provider’s catcher
computer. Either use the defaults or contact your service provider for recommended
settings.
v Number of retries is the number of times you want the server to retry calls that fail
to complete.
Chapter 7. Using the Service Processor 395
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