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Chapter 5 Restore The Printer To Operation
SOFTWARE ERROR*
Recycle Power
Yes/No 1. Application software tried
to perform an illegal
printer function.
2. There are damaged logic
circuits on the controller
PCBA.
1. Recycle the printer power. If
possible, print a job that has
previously worked.
2. If the problem persists, contact your
authorized service representative.
Speed Exceeds
Validator Limit
Yes The Print Speed or Slew
Speed value is above 6 IPS
as the power-up default with
the validator option installed,
or the user attempted to
increase Print Speed or Slew
Speed above 6 IPS.
Change the Print Speed or Slew Speed
value in the MEDIA CONTROL menu
to 6 IPS or less when using the
validator option, and save the new
value as the power-up default.
TESTING HARDWARE
PLEASE WAIT
Yes Normal power-up message.
Printer is running its
initialization routine.
1. No action required.
2. If the printer does not complete
initialization and continues
displaying this message when the
CT emulation is installed, the
expansion CT board may not be
connected to the controller PCBA.
Unscannable Code
Check media
Yes Data validation error:
missing barcode.
Check the paper and ribbon for
cleanliness, wrinkles, etc., or an
obstructed validator beam. If there is
no validator beam at all, or if the LED is
not flashing as barcodes pass through
the validator beam, recycle validator
power. If the problem persists, contact
your service representative.
Validator not
communicating
Yes The Validator Funct. =
Enable in the VALIDATOR
menu, but when the printer
was first powered up it could
not communicate with the
validator.
Check that the validator signal cable is
securely connected to the validator
unit.
WAITING FOR
PROGRAM DOWNLOAD
No Normal message when the
printer is powered up while
holding down both the MENU
key and the DOWN arrow
key in preparation to
download software to the
printer.
Contact your authorized service
representative.
WIRELESS ADAPTER
NOT COMPATIBLE
No The type of wireless card is
incompatible with the printer
software.
The PCMCIA radio card that you
installed may be incompatible with the
dual Ethernet interface in the printer.
Verify the approved brand and model
number of the radio card with your
printer service provider and install the
correct version. If using the correct
radio card does not resolve this
problem, call your service provider for
further support.
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution
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