Frequently Asked Questions
How do I load a different operating system on my computer?
—Or—
Where do I get the ThinkPad device drivers for this operating system?
See the
Online User's Guide
for information on installing a new operating
system and device drivers. Before installing a new operating system, do the
following:
Print the software installation section of the
Online User's Guide
.
For Windows 98, Windows NT or Windows 95: Use the ThinkPad
Software Selections CD. Refer to “Using the ThinkPad Software
Selections CD” on page 133.
For DOS, OS/2 or Windows 3.11: See the IBM Web site for more infor-
mation. Refer to “Recovering Lost or Damaged Software” on page 132.
How do I use the Recovery CD to reload my factory-installed ThinkPad
operating system and applications?
See “Using the Recovery CD” on page 134.
How do I test/troubleshoot my ThinkPad factory-installed hardware if I
suspect a failure?
See “Using the PC-Doctor Program” on page 132.
How to I restart the computer if it locks, will not accept any input, or
will not turn off using the power switch?
See “Other Problems” on page 130.
How do I purchase accessories and upgrades for my ThinkPad com-
puter?
Please visit our Web site at http://www.ibm.com and click on Shop IBM.
Here you can find a variety of accessories and upgrades that can purchased
online to be used with your ThinkPad computer.
How do I arrange for service if I suspect my ThinkPad computer has a
hardware problem?
If you suspect there may be ahardware problem with a factory-installed
device on your ThinkPad computer, you can test that device by running diag-
nostics (see “Using the PC-Doctor Program” on page 132). If servicing the
ThinkPad computer becomes necessary, this should be arranged by calling
1-800-772-2227 and speaking to a technical support representative who will
make those arrangements for you.
Solving Computer Problems 103
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