Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 107
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . 108
Error Codes or Messages .................... 109
No Error Codes or Messages .................. 112
Input Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Suspend or Hibernation Problems ............... 115
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Indicator Problems . . . . . . . . . . . . . . . . . . . . . . . . 118
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . 118
CD-ROM Problems . . . . . . . . . . . . . . . . . . . . . . . . 119
Infrared Communication Problems ............... 120
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Universal Serial Bus (USB) Problems ............. 121
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 122
PC Card Problems ........................ 123
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 124
External Monitor Problems .................... 125
Port Replicator Problems ..................... 127
Other Option Problems ...................... 128
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 129
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Recovering Lost or Damaged Software .............. 132
Using the PC-Doctor Program .................. 132
Using the ThinkPad Software Selections CD ......... 133
Using the Recovery CD ..................... 134
ThinkPad Web Site or Bulletin Board .............. 134
Getting Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Information on Your Computer ................... 138
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Identification Numbers . . . . . . . . . . . . . . . . . . . . . . 138
Problem Recording Sheet .................... 139
Customer Support and Service ................... 140
Online Support Services ..................... 140
Fax Information . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Help by Telephone ........................ 141
EasyServ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Getting Help Around the World ................. 142
Purchasing Additional Services ................... 143
Enhanced PC Support Line ................... 143
Client Support Line ........................ 144
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