Customer Support and Service
Purchasing Additional Services
During and after the limited warranty period, you can purchase addi-
tional services, such as:
Support for IBM and non-IBM hardware, operating systems, and
application programs
Network setup and configuration
Upgraded or extended hardware repair services
Custom installation
The availability of the service and its name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM com-
puters that are not connected to a network. Technical support is pro-
vided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the supported products list.
This service includes technical support for the following:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Assistance with the preloaded operating system
Using selected application software and games
Tuning performance, such as memory management
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident or multiple inci-
dents. For more information about purchasing Enhanced PC
Support, see “Ordering Support Line Services” on page 144.
Getting Service 143
To Next Page
Loading...
Need help?
General