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THE TG-1 GATEWAY GUI
DMS3-CTC-25-115 v1.0
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4.2 Remote assistance
Remote assistance allows you to grant access to your TG-1 Gateway from the Internet.
Remote assistance modes
There are two modes of remote assistance:
Permanent:
The remote sessions ends when the technical support disables remote assistance or after restarting your
TG-1 Gateway.
Temporary:
The remote sessions ends when the technical support disables remote assistance, after restarting your
TG-1 Gateway or after 30 minutes of inactivity.
How to enable remote assistance
1 Browse to the TG-1 Gateway GUI.
2 Click the Assistance tab.
3 Select the Enabled check box.
4 Under Mode, click either of the following:
Permanent:
The remote sessions ends when the technical support disables remote assistance or after restarting
your TG-1 Gateway.
Temporary:
The remote sessions ends when the technical support disables remote assistance, after restarting
your TG-1 Gateway or after 30 minutes of inactivity.
5 Specify the password in either if the following ways:
Click the Use Random Password check box, to let the TG-1 Gateway generate a password.
Clear the Use Random Password check box and enter the password of your choice in the Password
box.
6 Click Apply.
How to access the TG-1 Gateway from the Internet
1 Open your web browser and browse to the URL displayed in the Assistance card.(for example,
https://131.141.151.161:55174).
2 Your browser may prompt you that it does not recognize the security certificate. If so, indicate that you
want to continue.
3 The Sign in page appears. Enter the user name and password displayed in the Assistance card.
How to disable remote assistance
In the Assistance card, click the switch to put it in the position.
You must:
Use https
Include the port number (the part after the colon)
If you did not choose a random password when enabling remote assistance, enter the password
that you provided instead.
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