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TROUBLESHOOTING
DMS3-CTC-25-115 v1.0
7
7.1 General TG-1 Gateway troubleshooting
None of the LEDs light up (TG-1 Gateway does not work)
Make sure that:
The TG-1 Gateway is plugged into a power socket outlet.
You are using the correct power supply for your TG-1 Gateway device.
The TG-1 Gateway is turned on via the push button or rocker switch on the back panel.
The WAN LED does not light up or is blinking
Make sure that:
The DSL cable is correctly connected. For more information, see “2.1 Connecting the TG-1 Gateway to
your service provider’s network” on page 12.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
Check the Broadband settings on the TG-1 Gateway GUI. Proceed as follows:
a Browse to the The TG-1 Gateway GUI.
For more information, see “4.1 Access from your local network” on page 29.
b In the Broadband card header, make sure that the switch is in the position.
c Click Broadband and then click show advanced. If you are using the TG-1 Gateway as:
DSL gateway, make sure that ADSL2+ or VDSL is selected. Make sure to select the correct DSL
type.
Local router, make sure that Ethernet is selected.
d Click Switch connection mode.
e After a few minutes the Status should switch to connected. If needed click refresh data first.
The Internet LED does not light up
Make sure that Internet access is enabled.
Proceed as follows:
1 Browse to the The TG-1 Gateway GUI.
For more information, see “4.1 Access from your local network” on page 29.
2 In the Internet card header, make sure that the switch is in the position.
TG-1 Gateway unreachable
If you can not access your TG-1 Gateway via your web browser, you might consider a hardware reset as
described in “7.4 Reset to factory defaults” on page 60.
The power requirements for your TG-1 Gateway are clearly indicated on the identification label of
the TG-1 Gateway. Only use the power adaptor supplied with your TG-1 Gateway.
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