Ingenico FLEX IPP320 User Manual

FLEX iPP320 - Installation Guide_v1.50.docx
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• Show how to navigate the menus (once the configuration/troubleshooting mode
is unlocked)
o F2 to move the cursor down
o F3 to move the cursor up
o F1 / F2 / F3 / F4 to select the option displayed above the corresponding
F-key
o Green key to select / accept the entry
o Red key to cancel/return to the previous menu
o Yellow key to correct a data entry
Procedures to be used in the event of a failure
• Advise the merchant to carefully read sections 3 and 4 of the User Guide,
because it describes merchant responsibilities in detail.
• Summary of the procedure to be followed in the event of a failure:
o Credit failure
 Call the authorization centre to obtain an authorization number
 If the Point-of-sale System and the FLEX terminal are
operational, perform the transaction offline using the
authorization number obtained (the cardholder may be asked to
sign the receipt)
 Otherwise, complete a manual credit slip and enter the
transactions offline when the terminal is operational again.
 The manual slip must be signed by the cardholder.
o Debit failure
 Ask the customer to use another payment method
Problem closing a batch
• Advise the merchant that, if unable to obtain the batch closing report due to a
technical problem, the TPV100 report can be requested from Business Customer
Services.

Ingenico FLEX IPP320 Specifications

General

Connectivity	Ethernet
Card Reader	Magnetic Stripe
Protocols	IP
Payment Methods	Contactless
Power Supply	Via Ethernet or external power adapter
Operating Temperature	0°C to +40°C