Ingenico FLEX IPP320 User Manual

FLEX iPP320 - Installation Guide_v1.50.docx
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Table of Contents
FLEX IPP320 PIN pad installation ........................................................................................................... 4
I. Required hardware ............................................................................................................................ 5
II. Connecting the terminal .................................................................................................................... 6
1. Connect the communication cable(s) (based on the installation type) ......................................... 6
o Serial connection to the Point-of-sale System .......................................................................... 6
o IP connection to Point-of-sale System ...................................................................................... 7
2. Connect the power supply ............................................................................................................. 8
III. Starting up the terminal ................................................................................................................. 9
1. Checking the PIN pad configuration ............................................................................................. 9
o Check the terminal identification (terminal number)................................................................ 9
o Check the host communication mode ....................................................................................... 9
o Check the communication mode to the Point-of-sale System ................................................ 10
2. Initializing the PIN pad ............................................................................................................... 10
3. Download .................................................................................................................................... 11
4. Registering the Point-of-sale System’s IP address ..................................................................... 11
IV. Training ....................................................................................................................................... 13
Chip cards ....................................................................................................................................... 13
The terminal .................................................................................................................................... 13
Configuration and troubleshooting mode ....................................................................................... 13
Procedures to be used in the event of a failure ............................................................................... 14
Problem closing a batch .................................................................................................................. 14
V. Completing the installation ............................................................................................................. 15
Appendix A – Config. report .................................................................................................................. 16
Appendix B – Configuration ................................................................................................................... 19
1. Host communication mode configuration ................................................................................... 19
o IP communication mode configuration ................................................................................... 19
2. Configuration of communication mode to Point-of-sale System ............................................... 21
o Configuration of serial communication mode ........................................................................ 21
o Configuration of IP communication mode ............................................................................. 21
3. Terminal number configuration .................................................................................................. 22
Appendix C – IP status ........................................................................................................................... 24
Appendix D - Troubleshooting ............................................................................................................... 27
1. Between the Payment Terminal and the Desjardins host............................................................ 27
2. Between the PIN pad and the Point-of-sale System ................................................................... 29
Appendix E – Quick start ........................................................................................................................ 32
Table 1 - List of FLEX Payment Terminal return codes ........................................................................ 30

Ingenico FLEX IPP320 Specifications

General

Connectivity	Ethernet
Card Reader	Magnetic Stripe
Protocols	IP
Payment Methods	Contactless
Power Supply	Via Ethernet or external power adapter
Operating Temperature	0°C to +40°C