Ingenico FLEX IPP320 User Manual

FLEX iPP320 - Installation Guide_v1.50.docx
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Code Description
Protocol
Potential cause Proposed action
IP Dialup
M
Host’s response
exceeds maximum
size.
 
Error related to
communication protocol.
If problem persists call
technical support to check if
Host is responding normally.
N
Terminal rejected
Host’s response.
 
Error during data integrity
control.
If problem persists call
technical support to check if
Host is responding normally.
O
Host did not
complete dialogue
with terminal.

Host exceeded allowed
number of transmission
retries.
If problem persists call
technical support to check if
Host is responding normally.
P
No “ENQ” character
received from Host.

Error related to
communication protocol.
If problem persists call
technical support to check if
Host is responding normally.
Q
Establishment of
communication to
cellular network
failed.

Unknown.
If problem persists check if
cellular network is
responding normally.
2. Between the PIN pad and the Point-of-sale System
Two types of communication errors between the FLEX terminal and the Point-of-sale System
are possible: pure communication errors and protocol errors.
o Communication errors
In the event of connection loss between the Point-of-sale System and the FLEX Entourage
Payment Terminal, the following steps can help restoring the connection:
• Confirm that FLEX mode is activated.
• Check that communication mode with the Point-of-sale System is correct – IP or
serial.
• Confirm that all cables are properly connected – disconnect then reconnect each end
of each cable (ending with power cable).
• Serial mode:
o Confirm that the Point-of-sale System and IPP320 PIN pad baud rates are
identical.
o Confirm that the Point-of-sale System serial port is set to: eight (8) data bits, one
(1) stop bit, no parity.
• IP mode:
o Confirm that the IP address registered in the terminal corresponds to the Point-
of-sale System IP address.
o Confirm that the Point-of-sale System permits communications on TCP port
2200.
• Disconnect then reconnect the terminal’s power cord.

Ingenico FLEX IPP320 Specifications

General

Connectivity	Ethernet
Card Reader	Magnetic Stripe
Protocols	IP
Payment Methods	Contactless
Power Supply	Via Ethernet or external power adapter
Operating Temperature	0°C to +40°C