Ingenico FLEX IPP320 User Manual

FLEX iPP320 - Installation Guide_v1.50.docx
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Code Description
Protocol
Potential cause Proposed action
IP Dialup
not be established
inside configured
timeouts.
-Host unavailable.
Appendix C).
8
Failure to transmit
data.

Internal error.
Reboot terminal if problem
persists.
9
Data could not be
sent inside
configured timeouts.

Error related to
communication protocol.
If problem persists call
technical support to check if
Host is responding normally.
A
Failed to receive
data.

Internal error. Reboot terminal if problem
persists.
B
No data received
inside configured
timeouts.
 
Error related to
communication protocol.
If problem persists call
technical support to check if
Host is responding normally.
C
Data could not be
sent inside
configured timeouts.

-Network cable
disconnected.
-Network not ready.
Check physical connections.
Perform IP status test (see
Appendix C).
D
Network error
detected.

-Network cable
disconnected.
-Network not ready.
Check physical connections.
Perform IP status test (see
Appendix C).
E
DNS resolution
failed.

-Network cable
disconnected.
-DNS failure.
-Host’s IP address unknown
from DNS
Check physical connections.
Make sure DNS server
responds normally and
knows Host’s address.
F
No tone detected on
line.

- Telephone cable
disconnected
-Defective outlet or line
Check physical connections.
G
No carrier tone
detected on line.

Modem could not establish
connection (line was not
busy).
If problem persists call
technical support to check if
Host is responding normally.
H
“Busy” tone on line.

Telephone line is busy.
Make sure dialup line is
available and working
normally.
I
No answer from
Host.

Host’s modem did not
answer.
If problem persists call
technical support to check if
Host is responding normally.
J
Error during closing
of connection.
 
Internal error. Reboot terminal if problem
persists.
K
Connection
establishment
aborted by user.
 
None.
L
Host rejected
request received
from terminal.
 
Error related to
communication protocol:
unexpected “NAK”
character received.
None.

Ingenico FLEX IPP320 Specifications

General

Connectivity	Ethernet
Card Reader	Magnetic Stripe
Protocols	IP
Payment Methods	Contactless
Power Supply	Via Ethernet or external power adapter
Operating Temperature	0°C to +40°C