Intermec CK30

Chapter 6 — Troubleshooting and Maintaining the CK30
124 CK30 Handheld Computer User’s Manual
Troubleshooting the CK30
Use this chapter to troubleshoot some common problems you
may experience with your CK30. If you cannot find the answer
to your problem in the “Problems and Solutions” section, you
may need to call Product Support.
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of this information in Intermec Diagnostics
or the Configuration Utility. Consult your application developer
for information on your custom application.
To find your operating system version
1 From the System Main Menu, go to Diagnostics > Software
Diagnostics > OS Version.
2 Press Esc to exit.
To find your configuration number
1 From the System Main Menu, go to Diagnostics >
Hardware Diagnostics > HW Config Table.
2 Press Esc to exit.