Intermec CK30

Chapter 6 — Troubleshooting and Maintaining the CK30
136 CK30 Handheld Computer User’s Manual
Problems While Scanning Bar Codes (continued)
Problem Solution
You receive a message reading
“Scanner Communication Failure”
when trying to connect a 1551E or
1553 decoded scanner.
Try these steps in order:
• Make sure that you are using the correct cable
(P/N 3-606034-xx).
• Try enabling the scanner port. Go to Data
Collection > Dock Tethered Scanner >
Enable Scanner Port.
• Try upgrading the scanner firmware.
• Select ASCII as the scanner model.
The configuration settings in the
Configuration Utility do not match
the settings on your 1551E or 1553.
Try disabling and then enabling the scanner port
state to synchronize the CK30 settings with the
scanner.
You receive an error when changing
the scanner model with a serial
adapter attached.
Try these steps in order:
1 Check to make sure the serial adapter is
attached to the CK30.
2 Disconnect and then reconnect the serial
adapter to the CK30. The green Good Read
light flashes to indicate that the software is
auto-detecting the adapter and loading the
software.
3 Warm boot the CK30.
Booting the CK30
You seldom need to warm or cold boot the CK30. The CK30
uses the configuration currently saved in flash memory during
the boot process.
You need to boot the CK30 when an application is locked up
and will not respond, when you upgrade the firmware, or when
you reflash the computer. The next instructions explain how you
warm and cold boot the CK30.
Warm Booting the CK30
If your charged CK30 does not resume after pressing I, or if the
computer or an application is locked up, you may need to warm
boot it.