Chapter 6 — Troubleshooting and Maintaining the CK30
130 CK30 Handheld Computer User’s Manual
Problems With Wireless Connectivity
Problem Solution
When you turn on the CK30 after it
was suspended for a while (10-15
minutes or longer), it can no longer
send or receive messages over the
network.
The host may have deactivated or lost your
current terminal emulation session. In a TCP/IP
direct connect network, you need to turn off the
“Keep Alive” message (if possible) from the host
so that the TCP session is maintained while a
CK30 is suspended.
The network connection icon is in
the taskbar, but the host computer is
not receiving any data from the
CK30.
In a UDP Plus network, there may be a problem
with the connection between the Intermec
Application Server and the host computer. Check
with your network administrator or see the user’s
manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem
with the connection between the access point and
the host computer. Check with your network
administrator or use your access point user’s
manual.
The CK30 is connected to the
Intermec Application Server or host
computer and you move to a new
site to collect data. The network
connection icon was visible but now
the no network connection icon
(
) is visible.
You may have gone out of range of an access
point. Try moving closer to an access point or to
a different location to re-establish
communications. Once you are in range again,
the network connection icon appears again. Any
data you collected while out of range is
transmitted over the network.