Intermec CK30

Chapter 6 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 129
Problems While Configuring Security (continued)
Problem Solution
The CK30 indicates that it is not
authenticated.
Make sure that:
• The User Name and Password parameters on your
CK30 match the user name and password on your
authentication server. You may need to re-enter the
password on both your CK30 and the authentication
server.
• On your authentication server, the user and group
are allowed and the group policy is allowed to log in
to the server. For help, see the documentation that
shipped with your authentication server software.
• The IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the
IP address and secret key on both your access point
and authentication server.
• Your authentication server is active and that it can
communicate with your access point. You can use
the PING utility to determine communications. Go
to Diagnostics > System Diagnostics > Ping
Utility.
• The authentication server software is running on the
server PC.