Intermec CK30

Chapter 6 — Troubleshooting and Maintaining the CK30
126 CK30 Handheld Computer User’s Manual
Problems While Operating the CK30 (continued)
Problem Solution
A Windows dialog box covers the
screen and you cannot close it.
Enable the mouse pointer by pressing Alt and then b.
Center the dialog box, and then close it. For help, see
page 18.
The computer appears to be
locked up and you cannot enter
data.
• (CK30 with an 802.11b/g radio only) Wait at least
10 seconds and try again. If the CK30 is still
connecting to the Intermec Application Server or the
host, it ignores any input from the keypad or
scanner.
• Press I to turn off the CK30 and then press I again
to turn on the CK30.
• Press and hold I for five seconds to warm boot the
CK30.
• Perform a cold boot on the CK30. For help, see
“Cold Booting the CK30” on page 137.
• Try reloading the firmware. For help, see
“Upgrading Your CK30” on page 101.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have accidentally locked a modifier key on
the keypad. Check the CK30 status bar to see if it
contains an icon with a locked symbol. Press the
necessary key sequence to unlock the key. For help,
see “Using the Keypad” on page 8.
The Backup Battery Very Low
dialog box appears.
Click the X to close the dialog box. This dialog box
continues to appear until the backup battery is fully
charged. You must install a fully charged main battery
or place the CK30 into a charger. The backup battery
will fully charge in about 15 minutes.
Do not swap the main battery until this dialog box
stops appearing.
If the Backup Battery Very Low dialog box continues to
appear for more than 15 minutes, see the next entry in
this table for help.