236 Intermec EasyCoder PF2i, PF4i, and PF4i Compact Industrial—Service Manual
Chapter 15—Troubleshooting
15.16 Paper Cutter Troubles
Description:
The printer cannot detect the cutter.
• In Fingerprint, error 37, “Cutter device not found” or Error 1059, “Cutter
does not respond” occurs.
Possible Causes and Sugged Remedies:
• No reboot has been performed after installation.
- Cycle the power to the printer.
• Cable between cutter pcb and CPU board is not fi tted properly.
- Check that the cable has not come loose from the cutter pcb and is
fi tted so all the slack is between the cable cover and the cutter, see
Chapter 10.2.
• Faulty cable, cutter pcb, or CPU board.
- Replace one at the time, reboot, and check. Make sure that the cor-
rect type of cable is used (see label on cable).
Description:
The cutter does not cut.
Possible Causes and Sugged Remedies:
• Error 1704, “Cutter open” occurs in Fingerprint.
- Check that the cutter is positively in closed position.
- The microswitch on the cutter assy may be defect. Replace the cutter
assy.
- Faulty cable, cutter pcb, or CPU board. Replace one at the time,
reboot, and check.
• Errors 1701-1703 occurs.
- Check the “cutter top position” sensor on the cutter pcb for dust and
similar. Clean if necessary.
- Check the cutting shears and cutter mechanism for adhesive residue,
label shavings, stuck labels, or other things that may prevent the
cutter from operating mechanically. Clean if necessary, but do not use
any solvent that can dissolve the grease.
- Replace the cutter assy or cutter pcb, one at the time.
• No error occurs but cutter does still not cut.
- If using Fingerprint, check that the application program utilizes the
Fingerprint statements CUT or CUT ON/OFF correctly. See the
Intermec Fingerprint v8.xx, Programmer’s Reference Manual.
• The Print or Feed/Pause button on the cutter does not work.
- Replace the cutter pcb.
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