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JAKA Zu MiniCab v1.1
I. Our company will provide users with the following equipment warranty and maintenance services:
Equipment provided by our company: The equipment shall enter the warranty period of 1 year from the
date of acceptance upon arrival of the equipment. In the warranty period, our company is liable for
maintenance of the equipment failure. After receiving the user's equipment failure report, if the fault is caused
by our company's equipment, our company will be liable for providing warranty services and prompt
troubleshooting. If the fault is caused by one of the following circumstances, it will not be included in the free
warranty service. The user shall bear the expenses of the equipment cost, but our company will assist in
troubleshooting as soon as possible to restore the equipment to normal:
1. The user does not follow the operation procedures;
2. The user causes the equipment damage;
3. Failure caused by other force majeure factors (such as lightning strike, earthquake, flood, etc.)
Within the one-year warranty period, our company provides free maintenance services for users. When
the warranty expires, our company will continue the procedures of after-sales service:
1. The content and format of service application form and support service implementation report shall be
determined through consultation with the user's unit, and the user's unit and our company shall designate
relevant responsible person respectively.
2. If support service is needed, the user's unit is required to fill in a service application, fax to our company,
and can directly call for service in case of emergency.
II. Scope and content of support services
Our company is committed to providing maximum technical services throughout and in all aspects of the
project, including: Hardware maintenance support service and software training support service.
1. Hardware maintenance support service: Our company promises that we will be liable for the
maintenance of any equipment within the warranty period of the equipment, and the user will not bear any
fees (except mechanical damage and fault caused by the user's incorrect operation). After the equipment
warranty expires, our company will sign the relevant agreement with the user to determine the charging
method, maintenance responsibility, maintenance method, and guarantee to perform the maintenance
liabilities.
2. Software training support services: Our company promises to provide users with one free training
(specific times can be changed according to the contract) within the warranty period of the equipment.
After the expiry of the equipment warranty, our company will sign the relevant agreement with the user to
determine the charging method, and guarantee to perform the follow-up service liabilities.
III. After-sales service telephone number and contact information
E-mail: Support.china@jaka.com
Telephone: 021-80392665
Information requested
Robot Serial No.
Software Version Number
Detailed fault description
Attached log file
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