5 Troubleshooting
Returning an Analyzer for Service
Packaging the Instrument
Use original packaging or comparable. It is best to pack the unit in the original factory
packaging materials if they are available.
Analyzer damage can result from using packaging materials other than those
specified. Never use styrene pellets in any shape as packaging materials. They
do not adequately cushion the equipment or prevent it from shifting in the
carton. They cause equipment damage by generating static electricity and by
lodging in the analyzer louvers, blocking airflow.
You can repackage the analyzer with commercially available materials, as follows:
Step Notes
1. Wrap the analyzer in anti-static plastic to
reduce the possibility of damage caused by
electrostatic discharge
2. Use a strong shipping container. The carton must be both large enough and strong
enough to accommodate the analyzer. A double-
walled, corrugated cardboard carton with 159 kg
(350 lb) bursting strength is adequate. Allow at
least 3 to 4 inches on all sides of the analyzer for
packing material.
3. Surround the equipment with three to four
inches of packing material and prevent the
equipment from moving in the carton.
If packing foam is not available, the best
alternative is plastic bubble-pak. This material
looks like a plastic sheet filled with 1-1/4 inch air
bubbles. Use the pink-colored bubble which
reduces static electricity. Wrapping the
equipment several times in this material should
both protect the equipment and prevent it from
moving in the carton.
4. Seal the shipping container securely with
strong nylon adhesive tape.
5. Mark the shipping container “FRAGILE,
HANDLE WITH CARE” to assure careful
handling.
6. Retain copies of all shipping papers.
82 Getting Started and Troubleshooting Guide
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