Lenovo ThinkServer TD340 - Chapter 7. Troubleshooting and Diagnostics; Troubleshooting Procedure; Viewing the Status and Diagnostic Leds; Using a Diagnostic Program

Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage209foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage61
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage203.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould
besolved.
6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage204.
7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
8.Referto“Basictroubleshootingtables”onpage204andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
9.Tryusingapreviousserverconfigurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffect.
10.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
11.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage209.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therear
panel(EthernetstatusLEDs),thesystemboard,thehot-swapharddiskdrives(ifsupported),andtheoptical
drives.ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For
informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13
.
Usingadiagnosticprogram
TheThinkServerDiagnosticToolprogramisavailableforyoutodiagnoseserverproblems.
Touseadiagnosticprogram,dothefollowing:
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