The file is saved in the Downloads folder for your browser with the name support-data.7z.
Step 5. If the controller is not already offline, take it offline now using either ThinkSystem System Manager
or the Enterprise Management Window's (EMW) script editor of ThinkSystem Storage Manager.
• To use ThinkSystem System Manager:
1. Select Hardware.
2. If the graphic shows the drives, select Show back of shelf to show the controllers.
3. Select the controller that you want to place offline.
4. From the context menu, select Place offline, and confirm that you want to perform the
operation.
Note: If you are accessing ThinkSystem System Manager using the controller you are
attempting to take offline, a System Manager Unavailable message is displayed. Select Connect
to an alternate network connection to automatically access ThinkSystem System Manager
using the other controller.
• To use script editor in the EMW:
1. Open the Enterprise Management Window (EMW) in ThinkSystem Storage Manager on your
local host.
2. Select the storage array.
3. Select Tools ➙ Execute Script.
4. Type one of the following commands in the text box.
For controller A: set controller [a] availability=offline;
For controller B: set controller [b] availability=offline;
5. Select Tools ➙ Verify and Execute.
The system attempts to take the controller offline.
Step 6. Wait for System Manager to update the controller's status to offline.
Attention: Do not begin any other operations until after the status has been updated.
Go to Remove failed battery.
Remove failed battery
You must remove the failed battery so you can install a new one.
Step 1: Remove controller canister
Remove the controller canister so you can disconnect all cables. Then, you can slide the controller canister
out of the controller shelf.
Step 1. Put on an ESD wristband or take other antistatic precautions.
Step 2. Label each cable that is attached to the controller canister.
Step 3. Disconnect all the cables from the controller canister.
Attention: To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
Step 4. If the host ports on the controller canister use SFP+ transceivers, leave them installed.
Step 5. Confirm that the Cache Active LED on the back of the controller is off.
Step 6. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to
release the controller canister from the shelf.
Chapter 3. Hardware replacement procedures 93
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