Lenovo x3250 m6 - Troubleshooting by symptom

Chapter5.Troubleshooting
Thischapterdescribesthediagnostictoolsandtroubleshootinginformationthatareavailabletohelp
yousolveproblemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixD
“Gettinghelpandtechnicalassistance”onpage661.
Starthere
Youcansolvemanyproblemswithoutoutsideassistancebyfollowingthetroubleshootingproceduresin
thisdocumentationandontheWorldWideWeb.
Thisdocumentdescribesthediagnosticteststhatyoucanperform,troubleshootingprocedures,anderror
messagesanderrorcodes.Thedocumentationthatcomeswithyouroperatingsystemandsoftwarealso
containstroubleshootinginformation.
Diagnosingaproblem
BeforeyoucontactIBMoraLenovo-approvedwarrantyserviceprovider,performthefollowingstepsinthe
orderinwhichtheyarepresentedtodiagnoseaproblemwithyourserver.
Step1.Returntheservertotheconditionitwasinbeforetheproblemoccurred.
Ifanyhardware,software,orfirmwarewaschangedbeforetheproblemoccurred,ifpossible,
reversethosechanges.Thisactionmightinvolveanyofthefollowingitems:
•Hardwarecomponents
•Devicedriversandfirmware
•Systemsoftware
•UEFIfirmware
•Systeminputpowerornetworkconnections
Step2.ViewthelightpathdiagnosticsLEDs,eventlogs,anderrorcodes.Thefollowingitemsare
availabletohelpyoudiagnosehardwareandsoftwareproblemseasily:
•LightpathdiagnosticsLEDs(see“Lightpathdiagnostics”onpage53)
•Eventlogs(see“Eventlogs”onpage56)
•Softwareoroperating-systemerrorcodes(seethedocumentationortipsonthe
manufacturer'sWebsite)
Step3.RunLenovoDynamicSystemAnalysis(DSA)andcollectthesystemdata.
RunDynamicSystemAnalysis(DSA)tocollectinformationaboutthehardware,firmware,software,
andoperatingsystem.HavethisinformationavailablewhenyoucontactIBMoranapproved
warrantyserviceprovider.ForinstructionsonhowtorunDSA,seetheDynamicSystemAnalysis
InstallationandUser'sGuide.
TodownloadthelatestversionofDSAcodeandtheDynamicSystemAnalysisInstallationand
User'sGuide,gotohttps://support.lenovo.com/us/en/documents/LNVO-DSA.
Step4.Checkforandapplycodeupdates.
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