Lenovo x3250 m6 - Troubleshooting by Symptom; General Problems

IfyouareviewingPDFfile,refertothefollowingtopics:
•AppendixA“IntegratedManagementModuleII(IMM2)errormessages”onpage175
•AppendixB“UEFI(POST)errorcodes”onpage491
•AppendixC“DSAdiagnostictestresults”onpage503
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”
onpage503forinformationabouttestingtheserverand“RunningDSAPrebootdiagnosticprogram”on
page59
foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage47.
Notes:
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyatrained
technician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Ifyouhaveaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,dothefollowing
beforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage53
).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningproperly(see
AppendixC“DSAdiagnostictestresults”onpage503
).
Step4.Reinstallthenewsoftwareornewdevice.
Generalproblems
Table8.Generalsymptomsandactions
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Youcannotstart
SetupUtilitybypressingF1.
See“Nx-bootfailure”onpage76
and“Recoveringtheserverfirmware(UEFIupdate
failure)”onpage74
.
Chapter5.Troubleshooting61